Product Registration
Product registration
Register your Epoch product in about 2 minutes
Registering records your purchase details with Epoch Batteries, so we can confirm your coverage start date quickly and support your product. Register each battery, charger or kit within 90 days of purchase.
- Faster warranty serviceYour purchase date is on file before you ever need to make a claim.
- Support that knows your batteryYour serial number links to the battery's production and test records.
- Important product noticesWe can reach you about firmware updates or notices for your model.
This form is for product registration. Not registering does not reduce your warranty rights; keep your proof of purchase. See the Epoch Batteries 11-Year Limited Warranty for coverage terms.
Before you start
Have these ready. All fields are required except the optional email sign-up.
- Model numberPrinted on the battery label, for example 12105A-H.
- Serial numberFrom the serial number sticker. Registering several batteries? Add each one.
- Purchase detailsPurchase date and your order or invoice number.
- Where you bought itEpoch Batteries online, or the dealer or retailer's name.
Where to find your serial number
The serial number identifies your battery's individual production and test records. Enter it exactly as printed, letters and numbers, with no spaces.
Bluetooth and heated batteries
On the battery's lid. The serial number sticker has a barcode with the number printed under it, beside the PIN and MAC address stickers.
Essential, Pro and most 12V, 24V and 36V models12V 334Ah MC
On top of the battery, at the center between the handles.
Model 12334A-MCV2 Elite and V2-T Elite
On the battery label, and in the Epoch Li-Ion app: the battery appears as its model followed by its serial number, for example C24230A_ and the serial.
12V, 24V and 48V Elite SeriesGolf cart, server rack and Eco models
On the battery label or the serial number sticker on the case. Check that the model on the label matches your manual.
Big Box and GC2 golf cart batteries, SR48100H, Eco Series- Photograph the labels before you install the battery, while they're easy to see, and keep the photo with your receipt.
- Your manual's commissioning record (Appendix B) has space to write down the model, serial number and purchase date.
- Can't find it? Download your manual from Manuals & Datasheets, or call Epoch support at 1-888-501-1846 (Monday–Friday, 9 AM–4 PM Eastern).
Complete the registration form below
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