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Contact Us

Customer Support & Contact

How can we help?

Whether you need product guidance, order support, warranty help, dealer assistance, or technical direction, our team is here to route your request to the right person. Leave us a message using the form below and include your preferred contact method for response.

Message Us Warranty Portal Call 1-888-501-1846
We typically respond within 1 business day. For the fastest support, include your order number, product model, serial number if available, photos or screenshots, and a clear description of what you need help with.

Contact Options

Choose the best way to reach us

General Support

Send us a message

Use the contact form below for product questions, order help, compatibility guidance, account questions, or general support.

Go to Form

Phone Support

Speak with our team

Call Epoch Batteries during business hours for assistance with product questions, order support, and routing your request.

1-888-501-1846

Warranty Help

Start a warranty claim

If you believe your product requires warranty evaluation, use the Warranty Portal so your claim can be reviewed properly.

Warranty Portal

Dealer / OEM

Partnership inquiries

OEM builders, installers, integrators, and dealers can submit partnership requests through the dealer application page.

Become a Dealer

Support Routing

Help us route your request correctly

Product Guidance

Choosing the right battery

Tell us your application, voltage, capacity needs, charger setup, space limitations, and what equipment the battery will power.

Order Support

Existing order questions

Include your order number, name used at checkout, shipping address, and a brief description of the order issue.

Technical Help

Installation or performance questions

Include photos of the installation, wiring, charger, terminals, display readings, Bluetooth app screenshots, and any error messages.

Returns

Return and refund questions

Review the return policy before contacting us, then include your order number, reason for return, and product condition.

View Return Policy

Registration

Product registration support

If you need help registering your product, include your purchase date, serial number, product model, and receipt if available.

Register Product

Business Accounts

Dealers, installers, and OEM builders

For dealer, installer, OEM, fleet, or commercial inquiries, share your business type, primary applications, and estimated product needs.

Dealer Application

Before You Message

Information that helps us respond faster

For product, order, or account questions

  • Your full name and preferred contact method.
  • Order number, if your question is about a purchase.
  • Product model and voltage, if applicable.
  • Serial number, if available.
  • A short explanation of what you need help with.
  • Any deadline, trip date, installation date, or project timeline we should know about.

For technical or troubleshooting questions

  • Photos of the battery, terminals, wiring, charger, and installation area.
  • Voltage readings from a multimeter, if available.
  • Bluetooth app screenshots or battery monitor readings.
  • Charger model and charging settings.
  • System voltage and whether batteries are connected in series or parallel.
  • Description of when the issue started and what changed before it happened.
Tip: Clear photos, screenshots, serial numbers, and order information can reduce back-and-forth and help our team provide more accurate guidance.

What Happens Next

How your request is handled

Submit your message below

Use the contact form that loads below this HTML section. Include your contact information, topic, and any order or product details that apply.

Our team reviews your request

Your message is reviewed and routed to the appropriate support, sales, technical, warranty, or dealer team based on the information provided.

We follow up with next steps

A team member may ask for additional details, photos, measurements, serial numbers, or documentation depending on the nature of your request.

You receive guidance or resolution

We will work to provide product guidance, order assistance, troubleshooting direction, claim routing, or the next action needed to move your request forward.

Locations & Contact Details

Epoch Batteries contact information

USA Headquarters

Marietta, Georgia

3075 Chastain Meadows Pkwy
Marietta, GA 30066
USA

Puerto Rico Office

San Juan, Puerto Rico

954 Ponce de Leon Ave
Suite 401
San Juan, PR 00907
USA

Support Team

Phone and email

Phone
1-888-501-1846
Email
support@epochbatteries.com
Response
Typically within 1 business day.

Helpful Answers

Contact and support FAQ

How quickly will Epoch Batteries respond?
We typically respond within 1 business day. Providing your order number, product model, serial number, and relevant photos can help us respond faster.
Should I use the contact form or the warranty portal?
Use the contact form for general questions, product guidance, order support, registration help, dealer inquiries, and technical questions. Use the Warranty Portal if you believe your product requires formal warranty evaluation.
What should I include for technical support?
Include the battery model, serial number, system voltage, charger model, photos of the installation, wiring and terminal connections, voltage readings, app screenshots, and a description of the issue.
What should I include for order support?
Include your order number, name used at checkout, shipping address, phone number, email address, and a clear description of the order issue.
Can dealers, installers, and OEM builders contact this team?
Yes. Business partners may contact us through the form below, but dealer, installer, OEM, and commercial partnership requests should also use the Become a Dealer page when applying for an account or partnership review.
Where can I register my product?
Product registration is handled through the Product Registration page. If you need help registering, include your serial number, purchase date, product model, and proof of purchase when contacting support.

Ready to Contact Us?

Use the form below this section

The contact form will load directly below this HTML section. Please include as much relevant detail as possible so our team can route your request and respond efficiently.

Contact requests are reviewed by Epoch Batteries and routed based on the information provided. Response timing may vary depending on request volume, product details, troubleshooting needs, documentation provided, and whether additional review is required.

Name
Email Address
Phone Number
What can we help you with?
Submit

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