How can we help? · 100% US based
Epoch Batteries Customer Support
Real people who know these batteries. Reach the team in Marietta, Georgia by phone, email or a detailed message, or get answers from other Epoch owners in our Facebook communities.
Monday to Friday, 9 AM to 4 PM Eastern
Contact the support team
Send a detailed message
The fastest way to a full answer. Tell us your battery, setup and what you're seeing, and it goes straight to the right person.
Write a messageCall us
Talk to a battery expert, Monday to Friday, 9 AM to 4 PM Eastern.
1-888-501-1846Email support
Send photos, invoices or screenshots straight to the support inbox.
support@epochbatteries.comWarranty, returns & repairs
Open and track a warranty claim, return or repair on the warranty portal.
Open the warranty portal (opens in a new tab)
Book a time
Schedule a call with the team
Pick a time that works for you and we'll call you. Sales can size a battery bank, quote volume orders or check an order; tech support can walk through installation and troubleshooting.
Sales
Orders, shipping, invoices, volume quotes and help choosing the right battery and charger.
Choose a sales rep
Tech support
Installation, wiring, charging, the Bluetooth apps and troubleshooting a battery that isn't behaving. Have your model number and a description of your setup ready.
Calls are booked through Calendly. For a warranty claim, use the warranty portal above.
Community help
Join an Epoch owners' group on Facebook
Our Facebook communities are active and growing: real-world installs, wiring photos and fixes shared by owners who have done it before. Ask about your application any time, even nights and weekends, and search past answers.
Golf Carts DIYGolf cart conversions, 36V to 72V kits, chargers and controllers.Join the group on Facebook (opens in a new tab)
Marine & Trolling Motors DIYTrolling motors, cranking and house banks, boat wiring and charging.Join the group on Facebook (opens in a new tab)
RVs & Campers DIYRV, van and camper builds, solar, inverters and off-grid power.Join the group on Facebook (opens in a new tab)
Answers now
Find it yourself, any time
Most questions are answered in the FAQs and the manuals, day or night.
- FAQsCharging, installation, the apps, warranty, shipping and dealers, with a search.Browse the FAQs
- Manuals & datasheetsUser manuals, datasheets, safety sheets and wiring guidance for every model.Open the resource center
- Register your batteryActivate the 11-year warranty with your order number and serial number.Register a product
- Find a dealerFind a dealer or installer near you for hands-on help.Find a dealer
Send us a message
Tell us what's going on
The more detail you give us, the faster we can fix it: the battery model, how it's wired and charged, and what you see. Your message goes straight to our US-based support team.