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Warranty

File a warranty claim

This is the start of filing a product warranty claim. Check what the warranty covers below, then start with a few safety questions about the battery.

Answer from your phone at the battery. You’ll get a next step and a time to expect it as soon as you submit. Questions? Call 1-888-501-1846, Monday to Friday, 9 AM to 4 PM ET.

Epoch Batteries 11-year limited warranty coverage chart: Essential, Pro and other batteries get free replacement in Years 1 to 3, then 40% off MSRP in Years 4 to 11; Eco Series batteries get free replacement in Years 1 to 3, then 40% off MSRP in Years 4 to 6. Elite Series and Big Box golf cart batteries get free repair or replacement in Years 1 to 5, then 40% off MSRP in Years 6 to 11. Chargers 2 years, accessories 1 year.
Coverage by product group for new products. Recertified batteries have a 2-year limited warranty. Warranty years are counted from your coverage start date. Read the full warranty

Step 1 of 7

Safety check

Is the battery hot to the touch?

Is the case swollen, cracked or leaking?

Is there smoke, or a burning or chemical smell?

Has it been dropped, crushed or under water?